- Manned telephone support
- Monitored email support
- Remote assistance using Remote Desk Feature List
- Daily system health check
- Daily system and data backup
- Regular information of updates
- Telephone support : 9:00 A.M. to 6:00 P.M. Monday – Friday
- Email support: After Normal Business Hours*
- Remote assistance.
- Onsite support – If required we also provide onsite support member for a required period as per the clients requirements
- Business Hours - Monday to Friday, From 9 AM to 6PM
- Telephone support : 9:00 A.M. to 6:00 P.M. Monday – Friday
- Email support: After Normal Business Hours*
- Remote assistance.
- Onsite support – If required we also provide onsite support member for a required period as per the clients requirements
- Business Hours - Monday to Friday, From 9 AM to 6PM
IMSPrime team uses Agile SCRUM methodology for the product evolution and for the fulfillment of feature enhancement requests and release new Product Version every year.
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