IMSPrime processes, products and organizational structure are geared towards ensuring that every delivery to the clients passes through our stringent quality measures. This policy has engendered a work culture that believes in stretching innovative thinking to its limits and exhibiting a no-compromise attitude towards quality.
IMSPrime team has adopted the following international standards for process definition and improvement at its global development centers
- ISO 9001:2000
- ISO 27001: Information Security standards
Information Security management at IT outsourcing centers has become one of the important areas of concern for organizations. Stringent information security measures are in place at IMSPrime to ensure business continuity and reduce business damage by preventing and minimizing the impact of security incidents. ISO 27001 is a globally recognized information security standard used to identify, manage and reduce the range of threats to which information is subjected. The standard provides guidelines and directions to safeguard organizational assets and emphasizes continuous improvement for information.
We have also undertaken various initiatives such as implementing an organization wide Defect Prevention Program, Metrics Program, automation of processes and introduction of new tools.
Our Quality Improvement Program is based on the business needs, technology changes, customer feedback, suggestions and process performance. We have also undertaken various initiatives such as implementing an organization wide IMSPrime Defect Prevention Program, IMSPrime Metrics Program, automation of processes and introduction of new tools. We have instituted processes that enable transition to new technologies and enable continuous process improvement.
Our customers have benefited as a result of fewer defects, reduction in cycle time and improved delivery capabilities. IMSPrime has provided value-additions through improvement in the performance of the systems that have been outsourced, a reduction in the problems and failures, and improved stability. This has resulted in high levels of customer satisfaction and repeat business . Implementing the processes has trained our organization and people to be methodical and process-driven. We have introduced and improved upon best-of-breed industry practices and standards and thereby improved our delivery capability. Focus on quality has led to lower costs and improved efficiency within the organization.
- Satisfy our customers' needs and expectations
- Make commitments we fully understand and believe we can meet
- Meet all commitments to customers on time
- Verify that our products and services meet agreed requirements
- Monitor, benchmark and continuously improve our business, products and services, organization and employees performance
- Sustain and develop business growth and Intellectual Property.